Support & Contact

Talk to a real neighbor

No phone trees, no overseas queues. Call, text, email, or stop by the office in Valliant. We're glad to help.

Reach us

The fastest way to get an answer is to call or text the office during business hours.

Pay your bill

Pay online or sign up for automatic payments (ACH) so you never have to think about it again.

Pay Online Set Up ACH

Send a message

New service, a question, or a quote. Tell us what you need and we'll get back to you.

Quick answers

Support questions

How do I start new service?

Call 580-933-4400, text 580-933-9322, or send the form above. We'll check what's available at your address and set up an install. Install is a one-time $200.

My internet is down. What do I do?

Give us a quick power cycle a try: unplug your modem and router for 30 seconds, then plug them back in. If that doesn't fix it, call the office and a local tech will help. Our crews are right here.

How can I pay my bill?

You can pay online, set up automatic ACH payments, or pay in person at the office on Wilson St. Bills come from telephon@valliant.net and kholleman@valliant.net.

Do you offer discounts?

Ask about the Lifeline program, which can lower your installation fee and your monthly service if you qualify. Call us and we'll check.

What are your hours?

Standard business hours at the Freedom Fiber office. Call or text anytime and we'll get back to you the same day during the work week.